Protection on Facebook Marketplace

A listener wants to know about protections on Facebook Marketplace.  I’m Amy E. Feldman.

This holiday season not only aren’t buyers going into stores, they aren’t even buying online from stores but rather from other individuals on platforms like Facebook Marketplace. Listener Vince A. wants to know whether there are protections on those types of purchases? 

Well, Facebook Marketplace does have some protections for both buyers and sellers, but it’s limited. For buyers, protection covers purchases worth two thousand dollars or less, only if you see the icon showing it’s covered by Purchase Protection, and then only for a few reasons: the buyer didn’t get the item, it was damaged or very different from the listing, the purchase was made without the buyer’s consent, or the seller didn’t abide by its refund policy.  Facebook Marketplace also offers limited protection for sellers for chargebacks for less than two thousand dollars for problems with shipping or where buyers return an item that they’d used or damaged. Even with protections, there’s always an element of buyer beware. Vince, if it looks too good to be true, it probably is.

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